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Operations Associate Full-time Job

3 months ago Financial Services Singapore 324 views
Job Details

About PolicyPal:

PolicyPal is a licensed digital financial advisory firm, Asia’s leading life insurance platform providing personalised financial review and action plan to help you reach financial freedom.

Description:

We are hiring an Operations Associate who is passionate to serve our customers and be empathetic to the issues they face. This role involves being quick on one’s feet, a problem solver and an independent thinker. He/she will respond to different challenging situations and how best to approach data retrieval from customers and insurers alike. His/her role will be essential in gathering customer feedback and improve the operational efficiencies of the company as a whole.

Specific Responsibilities:

● Provide users a seamless insurance experience from the moment they upload policies on our platform or send PolicyPal an inquiry

● Develop and standardize processes that enable PolicyPal to serve our customers more efficiently while thoroughly documenting issues and devising solutions to prevent them from happening again

● Provide thoughtful, strategic insights into unmet users’ needs and help ideate actions for product, marketing, and engineering leadership to implement

● Identify key operational metrics and work with Head of Operations to follow-up with users at every step

● Support Marketing in customer development, customer surveys, and beta testing groups

● To build a customer community of advocates that’ll participate in events and Case Studies

● Collaborate cross-functionally (strategy, marketing, policy) to ensure smooth business operations

● Be the customers' voice and update the product team about issues every week with your reporting

● Go the extra mile to engage and build amicable relationships with PolicyPal’s customers

Company Description
PolicyPal is a digital direct insurance broker that enables individuals to buy, manage and optimise their insurance policies. We are also Singapore's first graduate from the Monetary of Singapore's (MAS) fintech regulatory sandbox.